Tweet Escalation to Your Support Team — Sentiment Analysis with Machine Learning

I have published an article on Towards Data Science. I explain end-to-end technical solution which would help to streamline your company support process. With the focus on airline support requests received from Twitter. It could save a lot of time and money for the support department if they would know in advance which request is more critical and must be handled with higher priority.

Read the full article here - Solution to automate tweet sentiment processing for airline support request escalation.